Terms of use

  • All full-time, part-time and fixed-term employees (t-) are eligible. Former employees with 10 or more years of service who left the company on good standing on or after January 1, 2015 are eligible.
  • All BEST pricing information is confidential and may not be shared
  • Maximum of three rooms per stay
  • Employee or Alumni must be in the traveling party
  • The BEST program is for leisure/personal use only
  • Any abuse will lead to full recovery of costs against the individual and disciplinary action

By entering this site, I understand that access to the BEST program granted by Expedia Group may be subject to change or termination without notice at Expedia Group’s sole discretion. My voluntary participation in this program implies the acceptance and observation of the terms of use and BEST program guidelines.


BEST Support for an existing or canceled reservation, please call 1-866-539-8120 (USA/Canada) or 1-417-520-5306 (international collect) - available 24/7/365.

If you have a question about the BEST Program or Policies, please see our FAQs (Alumni | Employees). If you still have questions after reviewing the FAQ, please email BESTSupport@expedia.com for assistance (Monday-Friday 7 a.m.-7 p.m.) and we will respond within 5 business days.

Kindly note that email support can only address policy questions and help with troubleshooting/escalating technical and alumni eligibility issues. All customer service issues regarding an existing or canceled itinerary need to be directed to the BEST Support numbers above.

Frequently Asked Questions - BEST Alumni

  • Is there a limit on the number of hotel rooms I can book per hotel stay?

    Alumni may book up to three rooms per hotel stay, as long as they are part of the traveling party. Rooms may not be booked for friends and family if they are not traveling with them. The three-room limitation may not be exceeded for any reason; no exceptions.

    Can I book travel for friends and family?

    You may book for family and friends, but you must be in the traveling party and your name must be on the reservation. Your stay dates must also be consistent with the rest of the traveling party.